Data Analysis & Interpretation

You’ve created the surveys, collected the data, and run the reports. Now, what should you do with the results? WorkInsights offers a suite of reports designed to help you answer that question. However, if you’d like an external perspective, or if you just want to make sure you get the most from the data you’ve collected, our Data Analysis & Interpretation support may be just what you’re looking for.

Consultants from The Amherst Group Limited will use the data you collect and create a complete presentation or narrative report summarizing your results. If you want, they can even meet with key audiences within your company to explain the results and their recommendations. A typical report consists of:

• Analysis of the statistical significance of the data collected
• Overall assessment of your internal customer satisfaction and/or employee commitment results
• Comparison of results across major employee and/or customer groups
• A summary of opportunities to improve
• Recommended actions

In addition to analyzing employee commitment or internal customer satisfaction alone, you can take advantage of one of our more advanced data analysis options:

Impact of employee commitment on customer satisfaction: quantifying and analyzing the link between employee commitment and internal customer satisfaction

Management Tools Selection: evaluating each of the management tools available to you (Service Level Agreements, Customer Boards, Self-Managed Work Teams, etc.) in light of the issues you face. Which tool(s) will have the most impact in your unique circumstances?

Service Improvement Worksheets: evaluating the current status of each service you offer. What’s the overall status of each service? What improvement actions are appropriate for each one?

We want to encourage WorkInsights subscribers to get the most out of the data they collect. So, we have arranged with The Amherst Group Limited to provide special rates for Data Analysis & Interpretation to all WorkInsights subscribers during their initial one-year subscription period. Contact us to find out how you can take advantage of this opportunity.