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Using Workinsights.com for your Customer Satisfaction Measurement will allow you to:
- Capture perceptions directly from individual customers, not second-hand opinions.
- Find a balance between quantitative and qualitative data obtained.
- Assess your performance vs. business needs, not your popularity.
- Conduct completely anonymous surveys, for maximum credibility of results.
- Identify and prioritize opportunities to improve services and/or cut costs.
- Track internal customer satisfaction over time to view progress.
- Benchmark against other companies.
- Use the Web to capture data quickly and cost effectively…and use paper surveys to reach employees without Web access.
- Coordinate surveys anywhere in the world, from anywhere in the world.
- Overcome language barriers using our multi-lingual survey capabilities.
In comparison to other web-based survey tools, WorkInsights offers:
| WorkInsights offers: |
Other web-based survey tools offer: |
| Proven tools, tailored for internal customer satisfaction |
Generic tools you need to customize yourself |
| Integrated tools for analyzing internal customer satisfaction and employee commitment |
Stand-alone, unrelated tools |
| Support for survey design/format questions as well as system technical questions |
Support for system or technical questions only |
| Unlimited phone/e-mail support for trained users, forever |
Limited or “pay as you go” support |
| Survey administrator training included in your subscription |
Unavailable or available at extra cost |
| Benchmarking data provided by other WorkInsights subscribers |
“We’ve never done this before” |
| A consultant-quality result at do-it-yourself prices |
Do-it-yourself prices and results |
Still have questions about how we stack up?
Contact us
and put us to the test!
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