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Service Definition: Define and categorize the services provided in your organization, starting with our comprehensive listing of typical services. Identify which employees receive which services, so you can survey only those whose opinion will be meaningful.
Survey Design: Design and customize internal customer satisfaction surveys. Create multiple surveys, tailored for specific customer groups. Determine how many surveys you need to distribute in order to receive valid results.
Survey Implementation: Manage the process of collecting survey data in both electronic and paper format. Track survey completion, and monitor response rates in real time. Send customized survey invitations and reminder letters to boost response rates. Send thank you letters after surveys are completed – let customers know what you learned.
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Survey Data Management: Define custom subsets of data to be used in reporting.
Survey Results Reporting: Analyze your customer satisfaction results. Reports illustrate satisfaction levels, identify areas for improvement and cutting costs, enable you to clearly prioritize these opportunities, and tell you what actions to take to improve results. All reports enable you to view data overall, within any subset or “sliced” by any demographic variable you select.
Data Storage: Archive data to enable comparisons over time and comparisons with other companies.
Comparative Data Analysis: Benchmark your internal customer satisfaction against other companies
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