Who should measure internal customer satisfaction?

You should, if you provide services to others inside your organization!

This includes:

• Any functional area (Human Resources, Finance, IT, Legal, Purchasing, Marketing, etc.)
• Any organizational structure (centralized, decentralized, shared services centers, matrix, combinations)
• Any level within an organization (corporate-wide, geographic region, business unit, individual facility)
• Any industry (Manufacturing, Energy, Health Care, Government, Retail, Consumer Products, Non-Profit, etc.)
• Any size company
• Any geographic scope/language (local, national or international)

Are you afraid there’s a constraint that will prevent your measuring internal customer satisfaction? We love a challenge! Contact us and we’ll work with you to find a way around it.